Refund Policy

Request a refund for a purchase made on this website.

  • Requests are generally reviewed only within 14 days after purchase. Approved refunds may take up to 7 business days to process.
  • You must deactivate the license from all devices before submitting a request.
  • If you have already received or requested a refund within the past 12 months, additional requests may be denied.
  • Requests may be denied if we detect suspicious activity, such as repeated activation and deactivation across many devices.

You may find it in the receipt email. The purchased product will be identified automatically.

Refund Policy Details

This policy applies to purchases made directly from Surge Networks. Purchases made through an app store, payment provider, reseller, or other third-party channel may be subject to that third party's refund process and eligibility rules.

Surge software is made available with a full-featured free trial so that customers can evaluate the Software before purchasing. For that reason, except where required by applicable law, purchases are not guaranteed to be refundable. Submitting a refund request does not create a right to a refund, and all refund decisions are made by Surge Networks in its sole discretion.

  1. 1Surge Networks generally will not review refund requests submitted more than 14 days after the original purchase date. This review window is not a refund guarantee.
  2. 2Before submitting a request, you must deactivate the license from all devices where it has been activated.
  3. 3If Surge Networks approves a refund, the refund will be returned to the original payment method when possible. Processing usually takes up to 7 business days, but banks, payment providers, or app stores may require additional time.
  4. 4After a refund is approved, the related license, update entitlement, feature subscription, and activation rights may be revoked or disabled.
  5. 5Surge Networks may deny any refund request for any reason not prohibited by applicable law, including requests involving fraud, chargeback abuse, license sharing, cracking, excessive activation or deactivation activity, repeated refund requests, violation of our Terms, or other suspicious activity.
  6. 6Unless required by law, Surge Networks may deny additional refund requests from the same customer within 12 months. The same email address, payment method, license record, or other identifying information may be treated as the same customer.