Retrieve License Access

Use this form if you can no longer receive the automatic license email. We review every request by hand.

Still have access to your license email? Use Forgot your key in License Management instead. It's instant.

  • Proof of purchase is required. Requests without valid proof cannot be processed.
  • Provide either the original purchase receipt email or a bank or card transaction record that clearly identifies the purchase.
  • License ownership cannot be transferred through this form.
  • We will reply to the new license email after reviewing your request.
Product

The license will use this email address if the request is approved.

Proof of purchase

Choose one document type. Your request cannot be reviewed without it.

Upload the original receipt email as a PDF or screenshot. It should show the purchase email, product, date, and receipt or order number.

PDF, PNG, or JPEG. Up to 3 files, 5 MB each and 7 MB in total.